Lending Response to COVID-19
First National Bank, in its role as a community bank, will continue offering an “Extraordinary Customer Experience” as we respond to the coronavirus (COVID-19) situation. We have a civic responsibility to be available to assist our clients, especially knowing that some of them will be facing economic uncertainties and challenging financial situations over the next few months. We are asking our lending officers to reach out to our loan clients and assure them we are willing and available to continue helping them and their businesses navigate through this situation.
We also have a corporate responsibility to do everything in our power to ensure the health and well-being of clients and our employees, which has required us to take steps to keep everyone safe. First National has redirected all branch lobby traffic to our nine (9) drive-thru locations across the Lynchburg Region. Clients are able to schedule appointments for necessary in-person transactions or for access to safe deposit boxes as needed. Please contact your branch for further information or to schedule an appointment.
Clients are strongly encouraged to utilize our digital platforms, such as online banking and mobile banking. Appropriate Social Distance is required to be maintained for all necessary in-person interactions. These steps are being taken in an effort to protect your health and ours.
For account issues or questions you may call First National Client Support at 434-369-3000 for assistance Monday through Friday from 8:30 am until 5:30 pm and 8:30AM to 6:00PM on Friday. Our support team specialists may help you on the call or request further information in order to direct you to the appropriate person.
Together with our clients we are all doing our part to minimize the impact of the coronavirus in our area.